Job Description

HTC Global Services wants you. Come build new things with us and advance your career. At HTC Global you'll collaborate with experts. You'll join successful teams contributing to our clients' success. You'll work side by side with our clients and have long-term opportunities to advance your career with the latest emerging technologies. At HTC Global Services our consultants have access to a comprehensive benefits package. Benefits can include Paid-Time-Off, Paid Holidays, 401K matching, Life and Accidental Death Insurance, Short & Long Term Disability Insurance, and a variety of other perks. Key Responsibilities: Deliver day-to-day support for Pega PRPC applications in the automotive domain Investigate incidents, perform root-cause analysis, and implement timely fixes Develop and deploy change requests, hot-fixes, and small feature enhancements Build and consume REST/SOAP services; configure SSO (OIDC) integrations Implement and maintain background agents and batch processes for non-interactive cases Monitor performance, analyze logs (Tracer/Clipboard), and optimize systems Manage Pega deployments via PDM; support CI/CD activities (Tekton, Jenkins) Conduct peer code reviews, enforce best practices for reuse and security Collaborate with business stakeholders, conduct demos, and estimate effort Proactively identify risks and recommend automation to reduce outages Learn and apply Java fundamentals to support custom Pega integrations Required Qualifications: 6+ years Pega PRPC architecture & development experience Pega CSA and CSSA certified Strong hands-on with flow actions, harnesses, activities, decision tables, declarative rules Expertise in REST integrations (RULE-Connect/Service-REST), XML, OIDC-based SSO Proven support-oriented mindset with incident management experience Familiar with Pega PDM tool, Agile/Scrum practices, JIRA and ServiceNow • Excellent analytical, communication, and stakeholder-management skills Skills Required: Pega, Full Stack Skills Preferred: Jenkins, Post-Production, Splunk, Business Process Analysis, Business Process Support, Developer, JSON, Microsoft Sql Servers, Pega, PostgreSQL, Java Experience Required: Expertise in working with RDBMS such as PostgreSQL, SQL Server, etc. Strong experience with CICD systems such as Jenkins, Tekton, etc. Familiarity with monitoring tools like Dynatrace, GCP Logs, Grafana, Splunk, etc. Demonstrated experience in production support and incident management, with a focus on enhancing customer experience. Experience Preferred: Excellent problem-solving skills and attention to detail. Strong communication and collaboration skills. Ability to work effectively in a fast-paced, agile environment. Education Required: Bachelor's Degree Our success as a company is built on practicing inclusion and embracing diversity. HTC Global Services is committed to providing a work environment free from discrimination and harassment, where all employees are treated with respect and dignity. Together we work to create and maintain an environment where everyone feels valued, included, and respected. At HTC Global Services, our differences are embraced and celebrated. HTC is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce. HTC is proud to be recognized as a National Minority Supplier. #LI-GL1 #LI-Hybrid HTC Global Services

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