About the job: IT Support Engineer - Japanese Bilingual Job Summary: We are seeking a Network & System Engineer capable of maintaining, troubleshooting, and supporting client network systems (PCs, Servers, Cloud systems, Routers, Firewalls, Switches, Wi-Fi), as well as implementing network and system installation plans based on specifications. Perform maintenance tasks Provide helpdesk support Attend internal meetings as required Participate in external meetings with customers and vendors Report project progress and operational updates regularly to supervisors Collaborate effectively with team members and others Enhance skills and performance to accomplish assigned tasks Maintenance work (Tier 2): Monitor customer inquiries and system alarms attentively Respond to customer inquiries via email or phone and resolve issues Coordinate with vendors to resolve system issues when necessary Manage inquiries/issues from initiation to resolution and close cases Propose system improvements to reduce customer issues Enhance monitoring systems to proactively identify and resolve issues Document outages and system problems accurately Help Desk work (Tier 1): Monitor customer inquiries and system alarms/monitoring Respond to customer inquiries via email or phone and resolve issues Manage inquiries/issues from start to finish and close cases Network and System Design work: Create design documents based on requirements Document inventory sheets, parameter sheets, diagrams, test plans, and manuals Configure and set up systems according to procedures, recording logs Implement, set up, and test at customer sites #J-18808-Ljbffr A-STAFFING, INC.
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