Job Description

IS SYSTEM SUPPORT ANALYST(Entry/Experienced) FTW

Michelin is hiring!

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Michelin seeks an IS System Support Analyst for its Woodburn location. Join our top-tier team in maintaining advanced systems.

• Ensure the availability, performance, and security of applications and systems by providing Level 2-3 Support (helpdesk is Level 1) and advancing incidents to central Michelin support.
• Collaborate with vendors and Michelin Information Systems (IS) teams to resolve issues with appropriate and timely risk management and root cause analysis.
• Respect Service Level Agreements (SLAs) for all incidents, including documenting issues/resolutions, communicating status/risks to collaborators, and effectively managing critical issues.
• Coordinate and manage changes for incident resolution and participate in the change approval process for any production changes.
• Actively contribute to the VMware, Horizon support team and the Cyber Security team.
• Monitor daily critical metrics for compliance in Cyber Security and work diligently to bring any non-compliant systems into compliance.

WHAT WILL YOU BRING

• A willingness/ability to provide on-call support outside of normal work hours and weekends, as needed.
• A willingness/ability to learn new business processes, applications, and technologies.
• The ability to interact/communicate in a professional manner with end-users, customers, and colleagues.
• Experience in troubleshooting/problem-solving issues with applications, system software, computer hardware, computer networks, or similar equipment/processes at work, home, or during school.
• Ability to work with customers/users to quickly understand the risks/impact of issues and to prioritize what to work on first.
• Demonstrated ability to work effectively across teams with different cultures and in multiple time zones, is preferred.
• Prefer 2 years' experience in providing Level 2-3 support for one or more computer systems.
• Experience in using VMWare and involved with Cyber Security.
• Ability to work with cross functional teams to define the issues and help them to build the test scenarios to ensure issues are fixed.

Required Skills:

• Proficient in Microsoft products including, Office 365 applications, Windows desktop operating systems, Windows server operating systems
• Experience with Broadcom VMWare Suite or compatible hypervisor
• Exposure to Omnissa Horizon applications for VDI is preferable
• Independent worker, but strong team collaboration when needed
• Proficiency with computer\server hardware
• A working knowledge of networking infrastructure
• BS in computer related field

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience
• Proven experience in system support, particularly with VMware and Horizon systems
• Outstanding troubleshooting and problem-solving skills
• Effective communication abilities
• Ability to work collaboratively in a team environment
• Understanding of standard methodologies in Cyber Security and compliance monitoring
• Ambitious and dedicated to continuous improvement and operational excellence

At Michelin, we offer a competitive salary and benefits package, including health insurance, retirement plans, and opportunities for professional growth and development. Our inclusive and collaborative work environment ensures that every team member can succeed and contribute to our mission. Join us and be a part of a company that values your expertise and supports your career aspirations!

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Inspire Motion for Life: Apply Today!

As the leading mobility company, we work with tires, around tires and beyond tires to enable Motion for Life. Dedicated to enhancing our clients' mobility and sustainability, Michelin designs and distributes the most suitable tires, services and solutions for our customers' needs. Michelin provides digital services, maps and guides to help enrich trips and travels and make them unique experiences. Bringing our expertise to new markets, we invest in high-technology materials, 3D printing and hydrogen, to serve a wide a variety of industries-from aerospace to biotech. Headquartered in Greenville, South Carolina, Michelin North America has approximately 23,000 employees and operates 34 production facilities in the United States and Canada.

MICHELIN tires have been ranked the #1 Tire Brand across major categories and segments by industry experts and consumers alike. For nearly three decades we've been recognized for our achievements in Customer Satisfaction, Performance, Durability, Technology and Innovation.

Michelin cares for the personal and professional development of its employees. We support career advancement through various options, which include: skill and career development, training, career exploration and work with cross-functional teams. We offer the possibility of a varied and fulfilling career path in an environment where unique contributions are valued.

Michelin offers 10 Business Resource Groups (BRGs) which are all-inclusive groups created and led by employees who have shared life experiences across various diversity dimensions. Each group supports business strategies and initiatives along with meeting the needs of members. The goal of each group is to help employees feel welcome and included , support employee engagement and encourage professional development. BRGs also provide cross-cultural support, career management resources and opportunities for community involvement.

Michelin provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit-based factors. Consistent with these obligations, Michelin also provides reasonable accommodations to employees and applicants with disabilities and for sincerely held religious beliefs. If you need accommodation for any part of the employment process because of a disability, please contact us at accommodations@michelin.com.

This position is not available for immigration sponsorship.

Get in the driver's seat and be on your way to a meaningful professional journey!

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