Job Description

Job Description

Job Description

Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today! Compensation:

$12 - $13 hourly

• Work with the housekeeping staff to ensure rooms are ready for new guests
• Perform regular bookkeeping duties: make sure hotel guest information is current and correct
• Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
• Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
• Field customer complaints when necessary

• 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
• Has experience answering telephone calls and troubleshooting stressful situations
• Has previous experience or working knowledge of Microsoft Office and reservation management systems
• High school diploma, GED, or equivalent
• Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills

At Hampton Inn & Suites, part of the Hilton Hotel chain, we are committed to providing exceptional service to our guests. Located in the heart of downtown Brigham City, our hotel features 73 comfortable rooms and offers a welcoming environment where both guests and team members feel valued. We pride ourselves on being part of a close-knit team that works together to deliver outstanding service and create a positive atmosphere.

Why Work With Us? At Hampton Inn & Suites – Brigham City , we are more than just a hotel. We offer a supportive work environment where every team member is valued. As part of the Hilton family, you’ll have access to excellent benefits and opportunities for growth within the hospitality industry.

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