Job Description

Job Description

Job Description

About Us:

Are you passionate about helping people and providing top-notch service? Do you thrive in a supportive, remote work environment where your skills truly make a difference? If so, we’d love to have you on our team!

As a Customer Support Specialist, you will be the go-to problem solver who helps customers thrive through smart solutions, fast responses, and expert advice. Advance your global career in insurance support while staying rooted at home. This opportunity allows you to make your mark in the wholesale industry, supporting customers worldwide through innovative tools and platforms—all without relocating. Be part of something impactful, future-focused, and growth-driven.

What We Offer

• 100% Remote with virtual team support
• Step-by-step training & mentorship (no experience required)
• Clear career advancement opportunities

Responsibilities

• Act as the primary point of contact for customers, answering inquiries and addressing concerns.
• Assist customers and clients in transaction processing, and account information updates as required.
• Schedule appointments or consultations for qualified leads. Schedule meetings, or consultations for our sales team or consultants including rescheduling if the need arises, calendar and CRM management and other systems that need updating and communicating all updates in a timely manner to the sales team and/or other concerned parties.
• Providing ongoing support and strategic guidance to clients.
• Resolve any client complaints or issues in a timely and professional manner.
• Build strong, positive relationships with clients by understanding their needs and offering tailored solutions.
• Ensuring high levels of customer satisfaction and retention
• Continuously seek ways to improve the customer experience.

Qualifications

• Experience in customer retention or sales is a plus but not required.
• Strong communication and interpersonal skills with a customer-first mindset.​​​​​​​
• Ability to manage multiple client accounts simultaneously while maintaining attention to detail.
• Knowledge of products, services, and industry trends.
• Self-motivated and able to thrive in a fully remote work environment.
• Has an existing home office setup with a conducive work environment.
• Authorized to work in Canada or the U.S.

Exciting Perks Await!

• Uncapped commission, plus incentives and bonuses
• Comprehensive benefits package (Dental, vision, health and medical)
• Ongoing training and professional development
• Professional growth and career development opportunities.
• A supportive, inclusive, and team-oriented work environment

Apply Today
If you are passionate about creating exceptional client experiences and want to be part of a dynamic and growing team, we’d love to hear from you.
Apply now and take the next step in your career!

Job Tags

Remote job, Worldwide, Relocation, Home office,

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