Job Description

We are seeking a Global IT Infrastructure Engineer to join a fast-growing team that is focused
on shaping the future by augmenting the workforce through automation. You will work closely
with business leaders and IT professionals based out of our global headquarters in Tokyo, Japan,
as well as, our regional offices in APAC, EMEA, and the US.
You will support new/emerging robot businesses in the global market, the opening of new
regional offices, and the delivery of new technology tools to our global users. The Global IT
Infrastructure team supports our global headquarters and regional offices in APAC, EMEA, and
US. We support global communication tools and other core global IT infrastructure (e.g. PCs,
mobile devices, chat tools, video conferencing solutions, active directory, MDM, GSuite, asset
management, device/PC setup, and IT support/operations).
You will have the opportunity to communicate with global users, build scalable technical support
processes, select/assess tools, and plan/execute technology deployments.
Responsibilities include:
Global IT business partner : Identify opportunities to leverage tools for improved
productivity, assess and select tools, plan and execute deployments
IT infrastructure admin : introduce and maintain our global infrastructures, such as AD,
MDM, and VPN. Setup and configure G Suite, O365, JIRA, global ticketing systems
Technical support engineer : provide/create documentation for users, handle IT support
inquiries, solve problems on tools and infrastructure services
Technical support leader : Plan and build technical support processes, documents,
monitor KPIs, improve performances
Project manager : Plan and execute IT infrastructure related projects (AD/SSO
migration, global technology tool roll-outs, etc) by leveraging external vendors and
internal resources
Requirements:
Loves robots, believes in the power of IT, and has a business mindset
Bachelors degree
Business level English and Japanese
Experience with setting up office devices (network printers, conference systems, etc.) and
administration
Experience installing and introducing PCs (Windows and Mac), PC applications (e.g.
Office365, G Suite, Anti Virus, Slack, Zoom)
Experience of inquiry support and repair response for office devices
Basic knowledge of networks
Strong verbal and written interpersonal communication skills with the ability to develop
and strengthen relationships at all levels of the international organization.
Optimistic, positive, comfortable with ambiguity and uncertainty, and able to make sound
business/IT decisions in a startup environment and culture
A relentless commitment to business goals and delivering results by influencing others,
all while delivering world-class IT services and solutions
Agile learner and team player, possesses a sense of service
Preferred Qualifications:
Ability to effectively lead and manage teams, providing guidance, mentorship and
motivation
Knowledge of risk management
Experience in cross-border projects and global team environments.
Demonstrated ability to create a long-term vision for a best-in-class IT strategy and able
to drive stakeholder alignment for your vision
Manage prioritization and trade-offs across customer experience, performance, and
operational support load
ITIL experience/certification
Experience in a multinational company or multi-cultural environment

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